We get asked questions all the time on our Business Intelligence product, so we answered some of the most frequently asked questions for you here.
Every product that a company is looking into buying requires research on that product and questions to be asked in regards to that particular item. When it comes to Call Recording we have listed the top 10 questions you should ask your vendor before buying the best solution.
Small to Medium sized businesses now have access to the same call recording features as big businesses and at a great price. CallN has a powerful but highly intuitive software which allows you to not only get cloud-based call recording but allows you to set up campaigns, use our rich business intelligence reporting, dashboards, and state of the art call search functionality and much more! Check out below on what features CallN has to offer!
CallN Speech Analytics is a tool that takes recorded calls, transcribes them, and allows businesses to extract useful, actionable data. It will look for keywords to identify calls, and specific topics. It then tells us whether a call went very well or very bad. By using keywords, the tool can tag calls for managers to find and listen back on.
Employee engagement trends continue to be one of the most important differentiators for organizations in 2019. It is an aspect that a significantly large number of organizational leaders have thought about recently. Engaged employees take pride in being part of a broader mission, and at the same time they are aware of how their work has helped them grow, and they understand the impact they have made on others.
Speech analytics gives a view into what customers think about the brand, products or services, and the overall experience provided. With access to this vital information, you can take proactive measures to make changes and improvements with your contact center agents.
Most contact centers record all calls that their agents handle each day, but then they only listen to a few for each agent. This approach to quality control is understandable, as no manager has time to listen to every call for every agent. However, listening only to a few sample calls can lead you to draw the wrong conclusions about your agents, as it might not be representative of their overall performance.
Call recording and monitoring have been around for decades, and is now at the forefront of the battle to improve quality, customer satisfaction, and loyalty. Some of the most sophisticated recording solutions have tools that can help companies recognize patterns and anomalies, which help managers to identify issues that are impacting customer service and dealing with them at an agent or management level.
The Keys to efficient operation and successful business management in the automotive industry are sales, liability management, regulatory compliance, and customer service. Call recording and analytics are becoming the next hot technology that is giving businesses a competitive edge.